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Explore the Terms That Govern Your Account

Q: How do I request a copy of the personal data sultanmbs holds on my account?

Email support@sultanmbs.xyz with the subject line 'Data Request' and include your registered account email and a valid ID. We will compile and send your data summary within 30 days of receiving a verified request.

These terms and conditions set out the rules that apply when you open an account at sultanmbs and use any service we provide — including deposits via DANA…

Applies to all accountsDANA, OVO, GoPay & QRIS coveredIndonesia access depends on local lawUpdated terms notified by email24/7 support available

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Browse the Scope of These Conditions

sultanmbs Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These conditions apply to every interaction you have with sultanmbs — from the moment you open your account through to each withdrawal you request. We process deposits made through DANA, OVO, GoPay and QRIS under the same terms regardless of which rail you choose. Where our

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terms reference eligibility or access, that eligibility depends on local law in the region from which you connect. We reserve the right to suspend or close any account found to be in breach of these conditions. Any change we make to these terms will be communicated
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to you at least seven days before it takes effect, and your continued use of the platform after that notice period constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT PATHS

Switch to Our Support Team for Clarification

If any clause in these terms is unclear, our support team is available around the clock to walk through the specific section with you. You can reach us via live chat directly inside your account dashboard, by email at [email protected], or through our official WhatsApp line. Our agents in Jakarta handle account-level queries and can escalate formal disputes to our compliance desk within one business day.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your account dashboard — use this for fast clarification on any clause, withdrawal condition or account restriction covered in these terms.

Email Support

Write to [email protected] with your account ID and the specific clause you are querying. We aim to reply within 4 hours during peak Indonesian daytime hours (08:00–22:00 WIB).

WhatsApp Line

Our WhatsApp channel handles terms disputes, account-closure requests and formal objections. Send your full name, account email and a short description of the clause in question for fastest routing.

HOW WE HANDLE YOUR ACCOUNT

Open Your Account Knowing How We Protect It

We handle your account data, cookie preferences and security settings under a consistent internal policy that applies equally to every account holder in Indonesia, including those connecting from Yogyakarta or other regions…

Data Retention

We retain your account data for a minimum of five years after closure, as required by our internal compliance policy. You may request a copy of the data we hold by emailing [email protected] with your account ID.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times on mobile. You can manage your cookie preferences at any time through the settings panel in your account profile.

Account Security

Every account is protected by two-factor authentication via SMS or email OTP. If you suspect unauthorised access, use the account-lock feature on the login page or contact live chat immediately — our team can freeze the account within minutes.

Withdrawal Verification

Before any withdrawal is processed to DANA, OVO, GoPay or QRIS, we verify that the registered payment handle matches the account holder's name. This step typically adds under three minutes to the withdrawal queue.

Term Change Notices

Any material change to these terms triggers an automated email and an in-app banner at least seven days in advance. You can view the full version history of our terms inside the legal section of your account dashboard.

Requesting Account Changes

To request a name correction, payment-handle update or account closure under these terms, submit a written request to [email protected]. We process standard requests within 48 hours and confirm by email.

Check Common Questions About These Terms

Real questions from account holders about how these terms work in practice — covering access, payments, data rights and how to escalate a dispute formally with sultanmbs.

Yes. Every payment rail we support — DANA, OVO, GoPay and QRIS — is covered under the same terms. No rail receives different treatment; the conditions governing deposits, refunds and transaction disputes are identical across all four methods.

If you do not accept a revised version of these terms, you may close your account before the change takes effect. Contact our support team via live chat or email at [email protected] to initiate a voluntary closure and request withdrawal of any remaining balance.

Email [email protected] with the subject line 'Data Request' and include your registered account email and a valid ID. We will compile and send your data summary within 30 days of receiving a verified request.

We reserve the right to suspend accounts immediately where we detect a breach of these terms — such as multiple accounts, fraudulent payment activity or misuse of promotional conditions. In non-urgent cases we will notify you by email before any restriction is applied.

Access to our platform depends on local law. Whether you are connecting from Jakarta, Yogyakarta or elsewhere in Indonesia, it is your responsibility to confirm that using this platform is permitted in your specific jurisdiction before opening an account.

We retain account data, transaction logs and identity verification documents for a minimum of five years after account closure. This period is set by our internal compliance policy. You may request deletion of non-mandatory data by contacting support in writing.

The current version of our terms is always available at sultanmbs.xyz/terms-conditions/. We timestamp each revision, and the version history is accessible inside your account dashboard under the 'Legal Documents' tab so you can compare changes.

Explore the Terms That Govern Your Account

Switch to Our Support Team for Clarification

Live Chat

Email Support

WhatsApp Line

Open Your Account Knowing How We Protect It

Data Retention

Cookie Policy

Account Security

Withdrawal Verification

Term Change Notices

Requesting Account Changes

Check Common Questions About These Terms

01 Do these terms apply to deposits made via DANA and GoPay in the same way?

02 What happens if I disagree with a change to the terms and conditions?

03 How do I request a copy of the personal data sultanmbs holds on my account?

04 Can my account be suspended without notice under these terms?

05 Does access to sultanmbs depend on where I am located in Indonesia?

06 How long does sultanmbs keep my account data after I close my account?

07 Where can I find the most current version of these terms and conditions?

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