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How We Protect Your Information

Your account details, payment history and personal data stay secure on sultanmbs.

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sultanmbs How We Protect Your Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, how your information is used, or if you want to request access to or deletion of your personal information, our support team is ready to help. You can reach us through multiple channels during our operating hours, and we will respond to privacy requests within the timeframe required by local law.

Team online

Live Chat

Open a chat window in your account lobby during business hours. Our support agents can answer privacy questions and start a data request for you in real time.

Email Support

Send your privacy inquiry to our support email. Include your account number and a clear description of your request, and we will respond within 5 business days.

Account Settings

Log into sultanmbs, go to Account > Privacy Settings to view what data we hold, request a copy, or submit a deletion request directly from your dashboard.

SECURITY & TRANSPARENCY

How We Keep Your Data Safe

We use industry-standard encryption to protect your payment information when you deposit via DANA, OVO, GoPay or QRIS.

Data Encryption

All payment transactions and account details are encrypted using SSL technology. When you deposit via DANA, OVO, GoPay or QRIS, your card and account data never travels unprotected across our network.

Account Verification

We verify your identity when you open an account and again before large withdrawals to prevent fraud. This protects both your account and our community from unauthorized access.

Cookie Management

Cookies help us recognize you, keep you logged in on your device, and track session activity. You can manage cookie settings in your browser or request a full list of cookies we use from support.

Data Retention

We keep your account data while your account is active. After you close your account, we retain records for the period required by local law to settle disputes and comply with tax obligations.

Third-Party Sharing

We share payment details only with DANA, OVO, GoPay and QRIS processors needed to complete your deposit. We do not sell your personal information to advertisers or marketing partners.

Your Rights

You have the right to see what data we hold about you, correct inaccurate information, and request deletion where local law permits. Submit any request through Account Settings or contact support directly.

Privacy Policy FAQ

We've answered the questions we hear most often from players in Indonesia about how we handle personal data, account security, payment information and your rights under this privacy policy.

When you open an account, we collect your name, date of birth, phone number, email address and home address. During deposits via DANA, OVO, GoPay or QRIS, we record payment method details and transaction amounts. We also track your game activity, login history and any messages you send to support.

We retain your account data for the period required by local law, typically 5–7 years, to resolve disputes, settle tax obligations and comply with anti-money-laundering regulations. After that period, we securely delete your information unless legal proceedings require us to keep it longer.

Yes. Go to Account > Privacy Settings and select 'Request Data Copy' to download a file of all information we hold about you. You can also email support or use live chat to submit this request, and we will respond within 5 business days where local law permits.

Your payment details are encrypted with SSL technology and never stored on our servers in plain text. We only share the minimum information needed with DANA, OVO, GoPay or QRIS to process your deposit. Your card or account number is never visible to our support team.

No. We do not sell your personal information to advertisers, marketing firms or any third party. We share payment details only with the payment processor you choose—DANA, OVO, GoPay or QRIS—to complete your transaction.

Change your password immediately. Then contact our live chat or email support right away with details of the suspicious activity. We will review your account, check for unauthorized transactions, and help you secure your account. Report unusual activity as soon as you notice it.

Yes, you can request account deletion. Go to Account Settings or contact support. We will close your account and schedule your data for deletion, though we may retain certain information for the period required by local law to comply with financial regulations.

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